Ministry of Justice Statistics


Statistics of MoJ portal visitors - H1 2021


8.4M


Page views (visitors)


66.7%


Browsing on smartphones and mobile devices


33.3%


Browsing on computers





Statistics of client services - H1 2021


980K

Incoming calls
980K+ calls


488K

Chats
488K+ chats


234K

Email
234K+ emails


137K

Najiz portal tickets
137K+ tickets






Number of e-services available on Najiz portal



32


Judiciary


25


Enforcement


5


Declarations and powers of attorney


28


Social cases






4


Real estate


18


Licenses


3


Business


9


Verification








Service satisfaction indicator (Highest-rated)


1st

Highest-rated page
Issue e-power of attorney
734,465 e-powers of attorney


2nd

Second highest-rated
e-File enforcement application
179,373 enforcement applications


3rd

Third highest-rated
Digitization of property title deeds
160,870 title deed digitization application


4th

Fourth highest-rated
Application inquiry


5th

Fifth highest-rated
e-File statement of claim
13,975 applications incoming to verification center






6th

Sixth highest-rated
Case date inquiry


7th

Seventh highest-rated
Probate applications


8th

Eighth highest-rated
e-Litigation service
68,806 hearings


9th

Ninth highest-rated
Commercial justice services


10th

Tenth highest-rated
Dates service




Service satisfaction indicator (Lowest-rated)


1st

Lowest-rated page
Permit for selling waqf property


2nd

Second lowest-rated
Apply for registering review or appeal
34,385 applications


3rd

Third lowest-rated
Apply for correcting or reasoning judgment
7,152 applications


4th

Fourth lowest-rated
e-File first defense memo - commercial


5th

Fifth lowest-rated
Serve notice - commercial






6th

Sixth lowest-rated
Delivery of funds to person who has come of age


7th

Seventh lowest-rated
Apply for renewal of law practice license
552 license applications


8th

Eighth lowest-rated
Bankruptcy applications - commercial


9th

Ninth lowest-rated
Certify diyah waiver


10th

Tenth lowest-rated
Auction announcements




Content satisfaction indicator (Highest-rated)


1st

Highest-rated page
Contact us


2nd

Second highest-rated
Notes & complaints


3rd

Third highest-rated
Open data


4th

Fourth highest-rated
News details


5th

Fifth highest-rated
Competitive exam announcements






6th

Sixth highest-rated
Terms of Use and Disclaimer


7th

Seventh highest-rated
Recruitment portal


8th

Eighth highest-rated
Employment at the Ministry of Justice


9th

Ninth highest-rated
Enforcement courts


10th

Tenth highest-rated
Laws




Content satisfaction indicator (Lowest-rated)


1st

Lowest-rated page
Directorate of Operational Excellence


2nd

Second lowest-rated
Organizational Structure


3rd

Third lowest-rated
Press Presentation


4th

Fourth lowest-rated
Among our publications


5th

Fifth lowest-rated
Partnership with private sector and civil society






6th

Sixth lowest-rated
Freedom of Information Policy


7th

Seventh lowest-rated
Electronic consultations


8th

Eighth lowest-rated
Operational guide - Gen. Directorate of Marriage Officials


9th

Ninth lowest-rated
Laws, regulations, circulars and guidelines


10th

Tenth lowest-rated
Circulars - Gen. Directorate of Marriage Officials


 


Visitors answered a question on “whether they have benefitted from information on the page”
55961 total responses from visitors

 

Yes, the page is useful -61%
(34534)

No, the page is not useful -38%
(21427)





 


Responses of visitors who answered with “yes”


The page is useful and clear (23965)

I easily found the information I wanted (12877)

The content is well-written (2598)

The page can easily be navigated (3736)

Another reason (3538)

* Visitors can choose up to two options

Responses of visitors who answered with “no”


The content is incomprehensible (7353)

I could not find the information I wanted (10856)

I encountered a technical problem (3399)

I had difficulty in reading the page (669)

Another reason (3849)



Quarterly reports on client notes :


Q1 2021 report (Click here)
Q2 2021 report (Click here)