Ministry of Justice Statistics


Statistics of MoJ portal visitors - H2 2021


4.19M


Page views (visitors)


73%


Browsing on smartphones and mobile devices


26.8%


Browsing on computers





Statistics of client services - H2 2021


546K

Incoming calls


390K

Chats


124K

Email


327K

Najiz portal tickets






Number of e-services available on Najiz portal



30


Judiciary


26


Enforcement


8


Declarations and powers of attorney


28


Social cases






6


Real estate


17


Licenses


4


Business


11


Verification








Service satisfaction indicator (Highest-rated)


1st

Highest-rated page
Issue e-power of attorney


2nd

Second highest-rated
e-File enforcement application


3rd

Third highest-rated
e-File statement of claim


4th

Fourth highest-rated
Case date inquiry


5th

Fifth highest-rated
Application inquiry






6th

Sixth highest-rated
Digitization of property title deeds


7th

Seventh highest-rated
e-Litigation service


8th

Eighth highest-rated
Property title deed inquiry


9th

Ninth highest-rated
Inheritance calculator


10th

Tenth highest-rated
Verify e-power of attorney




Service satisfaction indicator (Lowest-rated)


1st

Lowest-rated page
Apply for correcting or reasoning judgment


2nd

Second lowest-rated
Apply for stay/advancement of case


3rd

Third lowest-rated
Apply for updating lawyer’s data


4th

Fourth lowest-rated
e-File first defense memo - commercial


5th

Fifth lowest-rated
Apply for renewal of law practice license






6th

Sixth lowest-rated
Certify marriage contract


7th

Seventh lowest-rated
Exchange of briefs - commercial


8th

Eighth lowest-rated
Apply for submitting response


9th

Ninth lowest-rated
Apply for reconsideration


10th

Tenth lowest-rated
Auction announcements




Content satisfaction indicator (Highest-rated)


1st

Highest-rated page
Competitive exam announcements


2nd

Second highest-rated
Contact us


3rd

Third highest-rated
Feedback and complaints


4th

Fourth highest-rated
Open data


5th

Fifth highest-rated
Decisions of Moonsighting Unit






6th

Sixth highest-rated
Terms of use and disclaimer


7th

Seventh highest-rated
Appellate courts


8th

Eighth highest-rated
Primary notarial office


9th

Ninth highest-rated
Gen. Directorate of Law Practice


10th

Tenth highest-rated
Legislation




Content satisfaction indicator (Lowest-rated)


1st

Lowest-rated page
Auction announcements


2nd

Second lowest-rated
Service level agreement


3rd

Third lowest-rated
Directorate of Development and Performance


4th

Fourth lowest-rated
e-Participation policies


5th

Fifth lowest-rated
Buildings






6th

Sixth lowest-rated
Consultations on legislation


7th

Seventh lowest-rated
Events


8th

Eighth lowest-rated
Community e-participation


9th

Ninth lowest-rated
Partnership with private sector and civil society


10th

Tenth lowest-rated
Directorate of Operational Excellence


 

Visitors answered a question on “whether they have benefitted from information on the page”
150732 total responses from visitors

 

Yes, the page is useful -56%
(84839)

No, the page is not useful -43%
(65893)





 


Responses of visitors who answered with “yes”


The page is useful and clear (58756)

I easily found the information I wanted (31858)

The content is well-written (6713)

The page can easily be navigated (9730)

Another reason (8047)

* Visitors can choose up to two options

Responses of visitors who answered with “no”


The content is incomprehensible (23259)

I could not find the information I wanted (34872)

I encountered a technical problem (9257)

I had difficulty in reading the page (2063)

Another reason (9397)



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